Email us or order online
Customer Service
It is our GOAL to help you make your space a happy space! We strive to do our best to resolve your questions and issues. We love your comments; please let us know what we can do to make your shopping experience pleasant.
===Payment Terms===
We accept all major credit cards and paypal. You do not need a paypal account to purchase with credit cards. We also accept check or money order. Checks must clear before items are shipped. Contact us via email Sales@UniqueInteriorsAndGifts.com for instructions if you are interested in purchasing by check or money order.
It is our GOAL to help you make your space a happy space! We strive to do our best to resolve your questions and issues. We love your comments; please let us know what we can do to make your shopping experience pleasant.
===Payment Terms===
We accept all major credit cards and paypal. You do not need a paypal account to purchase with credit cards. We also accept check or money order. Checks must clear before items are shipped. Contact us via email Sales@UniqueInteriorsAndGifts.com for instructions if you are interested in purchasing by check or money order.
Unique Interiors
P.O. Box 556
Medina, TN 38355
877-710-4909
sales@UniqueInteriorsAndGifts.com
P.O. Box 556
Medina, TN 38355
877-710-4909
sales@UniqueInteriorsAndGifts.com
===SHIPPING===
UPS, USPS, other carriers available upon customer special request. Some items ship via common carrier depending on size and weight of item.
===PROCESSING===
Varies per item. Many items are in stock and ship immediately. If not is stock, most items are processed and shipped in 4 business days. Custom Rugs will take longer to process depending on level of custom design. Custom color Christian Wallis Lamps also take longer to process depending on level of design. In Stock Christian Wallis lamps, basic color, ship in normal time. Customer will be contacted with lead time on Custom items, such as Engraving, Custom Design Rugs, Custom Color lamps, and Custom Drapery.
===INTERNATIONAL SHIPPING===
International shipping rates apply. Insurance required.
===APO/AE===
We ship to APO/ AE addresses, weight/size guidelines apply. Insurance required.
===RUSH===
Unfortunately we do not offer RUSH at this time. Customer may make special request and we will try our best to accommodate.
===ORDER STATUS===
If you have questions about your order, please do not hesitate to contact us: sales@UniqueInteriorsAndGifts.com . ===TRACKING===
Once item has been packaged, a tracking number will be emailed to the Customer.
===WHOLESALE===
Yes, we offer “To the Trade” discounts. Discount varies by item. Send email request for more information to sales@UniqueInteriorsAndGifts.com
POLICIES ___________
===RETURNS===
Most items are 20 days from the date of receipt. Custom Rugs are non-returnable. Custom color “Christian Wallis” lamps are non-returnable. Engraved items are non-returnable. Some items have a restocking fee that applies, 15%. We will do our best to help you avoid the restocking fee. Customer pays shipping back to Unique Interiors and there is no refund on outgoing shipping charges. Customer must have return # for return. To obtain your Return Authorization #, email us sales@UniqueInteriorsAndGifts.com or call 877-710-4909. Once item is received, damage free, with a return #, the customer will receive a refund back to the original payment method used. Customer should ensure item is packaged appropriately, and with necessary insurance. If item arrives damaged, refund will not be given.
Send Returns to: Unique Interiors, P.O. Box 556, Medina TN 38355
**We highly Recommend you Insure your product**
===EXCHANGES===
Exchanges are allowed up to 60 days from the date of order. Item must be exchanged for equal or greater value. A “return” cannot be processed on an Exchanged item. Customer pays shipping back to Unique Interiors and there is no refund on original outgoing shipping charges. Customer must have Exchange Authorization # for exchange. To obtain your Exchange Authorization #, email us sales@UniqueInteriorsAndGifts.com or call 877-710-4909. Once item is received, damage free, with exchange #, the order will be reprocessed for the new requested item. The original payment method used to process the new order if item is greater value. Customer should ensure item is packaged appropriately, and with necessary insurance. If item arrives damaged, exchange will not be given.
Send Exchanged items to: Unique Interiors, P.O. Box 556, Medina TN 38355
**We highly Recommend you Insure your product**
===DAMAGED===
We are so sorry if this ever happens to you. Please contact us immediately upon receipt, within 2 days of package delivery. We must be notified immediately of the damage. Customer must have Damage Authorization # for damage return. To obtain your Damage Authorization #, email us sales@UniqueInteriorsAndGifts.com or call 877-710-4909. Once the damaged item has been received by us, we will replace item at no charge to customer. We will work quickly to resolve this issue for you.
Send Damaged items to: Unique Interiors, P.O. Box 556, Medina TN 38355
Please keep ALL packaging, while our carrier investigates the damage.
===BACKORDERS===
Customer will be notified immediately by our Home Office orders department if item is on Backorder. Customer will then have option of canceling product without incurring any fees, or waiting until item restocks. Once the item restocks, we will ship immediately. Most items restock quickly. We must be notified within 48 hrs of decision to cancel.
===CANCELLATIONS===
Special Order and Custom items cannot be cancelled once the order is placed with the Designer. All other items may be cancelled prior to order processing. No cancellations allowed after shipment of item. If item is cancelled after shipment, it may be processed as a return, it is subject to a restocking fee of 15%, each item varies on fee. Customer must have Cancellation Authorization # to cancel order. To obtain your Cancellation Authorization #, email us sales@UniqueInteriorsAndGifts.com or call 877-710-4909.
Please let us know why you decided to cancel….we want to make you happy!
===INCORRECT ITEM RECEIVED===
If it is our error, or different item is received than pictured, Item may be returned for full refund including shipping. We will gladly reship the correct item at no additional charge. If customer’s error, may return item subject to return policy guidelines. Must have Return Authorization # for return.
===ORDER NOT RECEIVED===
We are so sorry your order has not arrived! Please verify that neighbors have not received your package by mistake. If not, contact us sales@UniqueInteriorsAndGifts.com or call 877-710-4909. We will then work with the carrier to resolve the problem as soon as possible. We will contact the customer directly to inform them of the status of their missing order.
===PRICE MATCH===
Yes, we offer Price Match! To receive price match, the product offered must be verified with lower priced item. Item must be current design, in stock, and available to view website address. Item must be exactly the same, including color, size, height, etc. Contact us via email sales@UniqueInteriorsAndGifts.com or call 877-710-4909.
===COUPONS===
Yes, current promotions are emailed to customers! To ensure Customer receives all available coupons, you should sign up for our Newsletter.
===CATALOG===
Since we are a “Go Green” company, we are doing our part to save the environment, therefore we do not offer printed materials. A customer may visit a Designer or Company’s website directly to view additional products. We do our best to locate and order any item the customer finds on a designer’s website. Customers are encouraged to contact us via email sales@UniqueInteriorsAndGifts.com with special product or designer requests.
===GIFT CERTIFICATES===
Not at this time, coming soon. Sign up for our Newsletter to be the first to know.
===FAQ===
Have more questions? That’s GREAT! Send us an email Sales@UniqueInteriorsAndGifts.com . Generally, we respond within 24hrs, however, some questions take longer. Please allow us to fully research your topic in order to be able to provide you with the best knowledge possible.
UPS, USPS, other carriers available upon customer special request. Some items ship via common carrier depending on size and weight of item.
===PROCESSING===
Varies per item. Many items are in stock and ship immediately. If not is stock, most items are processed and shipped in 4 business days. Custom Rugs will take longer to process depending on level of custom design. Custom color Christian Wallis Lamps also take longer to process depending on level of design. In Stock Christian Wallis lamps, basic color, ship in normal time. Customer will be contacted with lead time on Custom items, such as Engraving, Custom Design Rugs, Custom Color lamps, and Custom Drapery.
===INTERNATIONAL SHIPPING===
International shipping rates apply. Insurance required.
===APO/AE===
We ship to APO/ AE addresses, weight/size guidelines apply. Insurance required.
===RUSH===
Unfortunately we do not offer RUSH at this time. Customer may make special request and we will try our best to accommodate.
===ORDER STATUS===
If you have questions about your order, please do not hesitate to contact us: sales@UniqueInteriorsAndGifts.com . ===TRACKING===
Once item has been packaged, a tracking number will be emailed to the Customer.
===WHOLESALE===
Yes, we offer “To the Trade” discounts. Discount varies by item. Send email request for more information to sales@UniqueInteriorsAndGifts.com
POLICIES ___________
===RETURNS===
Most items are 20 days from the date of receipt. Custom Rugs are non-returnable. Custom color “Christian Wallis” lamps are non-returnable. Engraved items are non-returnable. Some items have a restocking fee that applies, 15%. We will do our best to help you avoid the restocking fee. Customer pays shipping back to Unique Interiors and there is no refund on outgoing shipping charges. Customer must have return # for return. To obtain your Return Authorization #, email us sales@UniqueInteriorsAndGifts.com or call 877-710-4909. Once item is received, damage free, with a return #, the customer will receive a refund back to the original payment method used. Customer should ensure item is packaged appropriately, and with necessary insurance. If item arrives damaged, refund will not be given.
Send Returns to: Unique Interiors, P.O. Box 556, Medina TN 38355
**We highly Recommend you Insure your product**
===EXCHANGES===
Exchanges are allowed up to 60 days from the date of order. Item must be exchanged for equal or greater value. A “return” cannot be processed on an Exchanged item. Customer pays shipping back to Unique Interiors and there is no refund on original outgoing shipping charges. Customer must have Exchange Authorization # for exchange. To obtain your Exchange Authorization #, email us sales@UniqueInteriorsAndGifts.com or call 877-710-4909. Once item is received, damage free, with exchange #, the order will be reprocessed for the new requested item. The original payment method used to process the new order if item is greater value. Customer should ensure item is packaged appropriately, and with necessary insurance. If item arrives damaged, exchange will not be given.
Send Exchanged items to: Unique Interiors, P.O. Box 556, Medina TN 38355
**We highly Recommend you Insure your product**
===DAMAGED===
We are so sorry if this ever happens to you. Please contact us immediately upon receipt, within 2 days of package delivery. We must be notified immediately of the damage. Customer must have Damage Authorization # for damage return. To obtain your Damage Authorization #, email us sales@UniqueInteriorsAndGifts.com or call 877-710-4909. Once the damaged item has been received by us, we will replace item at no charge to customer. We will work quickly to resolve this issue for you.
Send Damaged items to: Unique Interiors, P.O. Box 556, Medina TN 38355
Please keep ALL packaging, while our carrier investigates the damage.
===BACKORDERS===
Customer will be notified immediately by our Home Office orders department if item is on Backorder. Customer will then have option of canceling product without incurring any fees, or waiting until item restocks. Once the item restocks, we will ship immediately. Most items restock quickly. We must be notified within 48 hrs of decision to cancel.
===CANCELLATIONS===
Special Order and Custom items cannot be cancelled once the order is placed with the Designer. All other items may be cancelled prior to order processing. No cancellations allowed after shipment of item. If item is cancelled after shipment, it may be processed as a return, it is subject to a restocking fee of 15%, each item varies on fee. Customer must have Cancellation Authorization # to cancel order. To obtain your Cancellation Authorization #, email us sales@UniqueInteriorsAndGifts.com or call 877-710-4909.
Please let us know why you decided to cancel….we want to make you happy!
===INCORRECT ITEM RECEIVED===
If it is our error, or different item is received than pictured, Item may be returned for full refund including shipping. We will gladly reship the correct item at no additional charge. If customer’s error, may return item subject to return policy guidelines. Must have Return Authorization # for return.
===ORDER NOT RECEIVED===
We are so sorry your order has not arrived! Please verify that neighbors have not received your package by mistake. If not, contact us sales@UniqueInteriorsAndGifts.com or call 877-710-4909. We will then work with the carrier to resolve the problem as soon as possible. We will contact the customer directly to inform them of the status of their missing order.
===PRICE MATCH===
Yes, we offer Price Match! To receive price match, the product offered must be verified with lower priced item. Item must be current design, in stock, and available to view website address. Item must be exactly the same, including color, size, height, etc. Contact us via email sales@UniqueInteriorsAndGifts.com or call 877-710-4909.
===COUPONS===
Yes, current promotions are emailed to customers! To ensure Customer receives all available coupons, you should sign up for our Newsletter.
===CATALOG===
Since we are a “Go Green” company, we are doing our part to save the environment, therefore we do not offer printed materials. A customer may visit a Designer or Company’s website directly to view additional products. We do our best to locate and order any item the customer finds on a designer’s website. Customers are encouraged to contact us via email sales@UniqueInteriorsAndGifts.com with special product or designer requests.
===GIFT CERTIFICATES===
Not at this time, coming soon. Sign up for our Newsletter to be the first to know.
===FAQ===
Have more questions? That’s GREAT! Send us an email Sales@UniqueInteriorsAndGifts.com . Generally, we respond within 24hrs, however, some questions take longer. Please allow us to fully research your topic in order to be able to provide you with the best knowledge possible.
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